Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as block testing fluid and other consumable items.
Additional non-returnable items:
- License updates on diagnostic tools
- Special ordered items agreed on as special orders before placing the order for the items
To complete your return, we require an invoice or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be paid via EFT into your bank account within 5 working days. If your refund is rejected the best course of action will be discussed and we will try and find you an alternative product to suite your needs or offer you in store credit.
Late or missing refunds
If you haven’t received a refund within 5 working days, check with your bank to determine inter bank transfer times.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at website@hge.co.za.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Incorrect goods
Goods that were incorrectly supplied will be exchanged for the correct goods. Shipping costs for returning the incorrect products to our office at 42 Taaifontein St, Montana, Pretoria will be for the buyers account. The correct goods will be sent as soon as the incorrect goods have been received and inspected.
Exchanges
We only replace items that were defective or damaged from day of purchase or have stopped working as a result of a manufacturers defect. If you need to exchange it for the same item, send us an email at website@hge.co.za and send your item to: 42 Taaifontein Rd, Monana, Pretoria.
Shipping returns
To return your product, you should mail your product to: 42 Taaifontein Rd, Montana, Pretoria. We make use of courier guy for most of our local shipping needs and a quote can be requested by sending an email to website@hge.co.za.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns exceeding 30 Day period
Any goods returned after 30 days will be liable to a 30% handling charge if the returned goods are unused and in the original packaging. Requests for returning goods must be sent to website@hge.co.za.
Need help?
Contact us at website@hge.co.za for questions related to refunds and returns.